FAQ

Here are answers to some of the most popular questions I receive about soft tissue therapy / sports massage and I hope you find them helpful.

I'm a true believer that no question is a 'stupid' question so if you need an answer to something please do get in touch.

Frequently Asked Questions

What's your location?


I currently work in various clinics and locations within London. You can find me at my Home Clinic in Beckenham or at WE11. I am also able to provide virtual support and at your home treatments.
Please do get in touch if you have specific questions or want to find out more.




What can I expect on my first visit?


If you're visting me at my home from 'home clinic' you can arrive just before your treatment time as there is no reception or waiting area. We will then have a quick chat about what's brought you here and if needed, complete any last minute paperwork.

I will then give you time in the room to disrobe and make yourself comfortable on my super comfy treatment couch and covering yourself with a large towel or sheet.
Once your settled I will re-enter the room and begin treatment. I will start by working through the towel and throughout the treatment will ensure you are covered apart from the areas I'll be treating. During some sessions I may wish to take you through brief exercises, stretches and or specific treatments that require more active movement and for this I would ensure you were clothed. Please ensure you bring clothing you're comfortable to move around in e.g. shorts/tshirt or leggings and sports vest. You will be given time at the end to take your time to get dressed and have a glass of water.




How to get the most out of your treatment?


Communication is key – let me know what is working for you and what isn’t. Are you comfortable? Is the temperature right for you? Am I applying the right amount of pressure?

This is your treatment and your time so make it worthwhile. I’m here to help you so let’s make it the best experience for you.




When not to get a massage?


I know that life can be challenging and it can throw various things at you which make you unhappy, uncomfortable or in pain. Depending on what is causing this I will always try and help but sometimes I will have to say that I’m unable to treat you. You might need time to heal first, or I might feel that it’s not within my experience level but, I will never leave you in the lurch. If requried, I will always refer you to a group of professionals I trust and even use myself.

Massage treatment is non-invasive, relaxing and natural. It is therefore generally considered a safe treatment for most people. However, there are three types of contraindication:

Total - when massage should not be performed at all.
Local - when massage can be performed but not over the contraindicated areas.
Medical - when massage can only be performed once medical permission has been granted.

Total Contraindications
When you have any of these, please do not book a massage. If you have developed any of these following making a booking please contact me before you attend:

  • Fever
  • Contagious diseases, including any cold or flu, no matter how mild it may seem
  • Under the influence of drugs or alcohol-including prescription pain medication
  • Recent operations or acute injuries
  • Neuritis
  • Skin diseases
Local Contraindications
I will be able to peform massage but not over any areas affected by:
  • Varicose veins
  • Undiagnosed lumps or bumps
  • Pregnancy from 1st trimester onwards
  • Bruising
  • Cuts
  • Abrasions
  • Sunburn
  • Undiagnosed pain
  • Inflammation, including arthritis
Medical Contraindications
If you suffer from any of the following conditions, massage can only take place once it has been approved before your session in writing by your GP.
  • Cardio-vascular conditions (thrombosis, phlebitis, hypertension, heart conditions)
  • Any condition already being treated by a medical practitioner
  • Oedema
  • Psoriasis or eczema
  • High blood pressure
  • Osteoporosis
  • Cancer
  • Nervous or psychotic conditions
  • Heart problems, angina, those with pacemakers
  • Epilepsy
  • Diabetes
  • Bell’s palsy, trapped or pinched nerves
  • Gynecological infections
Does a contraindication mean that treatment cannot take place?
Not always. In fact, massage can be very therapeutic for many medical conditions. However, in the above cases it is best to have advice from your GP.

If you have further questions or concerns about booking a treatment, please contact me direct.




What techniques are used?


Neuromuscular Technique or Trigger Point Therapy
Soft Tissue Release
Deep Tissue Massage
Muscle Energy Technique
Friction
Positional Release Technique
Stretching Myofascial Release Western Medical Acupuncture (currently not available at Home Clinic)




Is Deep Tissue or Sports Massage painful?


Most people think sports or deep tissue massage is or should be painful. Myself and many others tend to disagree on this and we want to avoid pain at all costs. As soon as you are in pain your body becomes tense and all the work we’ve done together will go to waste. Throughout the treatment I will make sure we discuss the pressure that’s being applied and how you are feeling about it.

For those of you that suffer from chronic pain and aching I do also have a gentle, intuitive touch so I can work with you.

Sometimes people wonder why a therapist is treating an area that they think isn't affected. Well, stubborn, mysterious pain is often caused by knots - trigger-points - in nearby muscles that don't themselves hurt (or at least not until you press on them). So, knee pain may be caused by trigger-points in the thighs, low back pain by trigger-points in the glutes, neck pain by trigger-points in the back, etc.




What payment options do you have?


You may pay by cash or card. At my Home Clinic I use SquareUK for all card payments including American Express, Visa & Mastercard.




What is your cancellation policy?


At my Home Clinic before booking, please be aware that re-scheduled, cancelled or non-attended appointments will be charged at the full amount unless 24 hours prior notice is provided.




What length appointment should I choose


The most popular treatment is the 60 minute treatment which is the best value and it allows more time to go over everything more which results in the muscles having a more relaxed feel at the end of the session. 30 minute sessions are helpful but at my Home Clinic are only available once you've been assessed and treated during an initial 60 minnute treatment.




Can anyone have acupuncture?


Yes, but there are certain health conditions that may stop you receiving acupuncture or mean that the treatment should be used with caution. It is important to let your therapist know:

  • If you have ever experienced a fit, seizure, faint or if you have epilepsy;
  • If you have a pacemaker or any other electrical implant;
  • If you have a bleeding disorder e.g. haemophilia;
  • If you are taking anti-coagulants or any other medication;
  • If you have damage to heart valves, or have any risk of active infections;
  • If you are pregnant or trying to conceive;
  • If you have a known metal allergy – specifically to stainless steel;
  • If you have a needle phobia;
  • If you have a known infection or poor skin condition in the area to be treated;
  • If you have a deficient or weakened immune system;
  • If you have diabetes;
  • If you have low blood pressure;
  • If you have been prescribed any medicine;
  • If you have cold/flu symptoms or feel generally unwell.





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