FAQ

Here are answers to some of the most popular questions I receive about soft tissue therapy / sports massage and I hope you find them helpful.

I'm a true believer that no question is a 'stupid' question so if you need an answer to something please do get in touch.

Frequently Asked Questions

How to get the most out of your treatment?


Communication is key – let your therapist know what is working for you and what isn’t. Are you comfortable? Is the temperature right for you? Are they applying the right amount of pressure?

This is your treatment and your time so make it worthwhile. We're here to help you so let’s make it the best experience for you.




When not to get a massage?


We know that life can be challenging and it can throw various things at you which make you unhappy, uncomfortable or in pain. Depending on what is causing this we will always try and help but sometimes we will have to say that we're unable to treat you. You might need time to heal first, or we might feel that it’s not within our experience level but, we promise to never leave you in the lurch. If requried, we will always refer you to a group of professionals we trust and even use ourselves.

Massage treatment is non-invasive, relaxing and natural. It is therefore generally considered a safe treatment for most people. However, there are three types of contraindication:

Total - when massage should not be performed at all.
Local - when massage can be performed but not over the contraindicated areas.
Medical - when massage can only be performed once medical permission has been granted.

Total Contraindications
When you have any of these, please do not book a massage. If you have developed any of these following making a booking please contact us before you attend:

  • Fever
  • Contagious diseases, including any cold or flu, no matter how mild it may seem
  • Under the influence of drugs or alcohol-including prescription pain medication
  • Recent operations or acute injuries
  • Neuritis
  • Skin diseases
Local Contraindications
We will be able to peform massage but not over any areas affected by:
  • Varicose veins
  • Undiagnosed lumps or bumps
  • Pregnancy from 1st trimester onwards
  • Bruising
  • Cuts
  • Abrasions
  • Sunburn
  • Undiagnosed pain
  • Inflammation, including arthritis
Medical Contraindications
If you suffer from any of the following conditions, massage can only take place once it has been approved before your session in writing by your GP.
  • Cardio-vascular conditions (thrombosis, phlebitis, hypertension, heart conditions)
  • Any condition already being treated by a medical practitioner
  • Oedema
  • Psoriasis or eczema
  • High blood pressure
  • Osteoporosis
  • Cancer
  • Nervous or psychotic conditions
  • Heart problems, angina, those with pacemakers
  • Epilepsy
  • Diabetes
  • Bell’s palsy, trapped or pinched nerves
  • Gynecological infections
Does a contraindication mean that treatment cannot take place?
Not always. In fact, massage can be very therapeutic for many medical conditions. However, in the above cases it is best to have advice from your GP.

If you have further questions or concerns about booking a treatment, please contact us direct.




What techniques are used?


Each therapist has their own special high quality training in place but generelaly we tend to use the following; Neuromuscular Technique or Trigger Point Therapy
Soft Tissue Release
Deep Tissue Massage
Muscle Energy Technique
Friction
Positional Release Technique Stretching Myofascial Release Western Medical Acupuncture (not available at certain locations - please check with your therapist before booking)




Is Deep Tissue or Sports Massage painful?


Most people think sports or deep tissue massage is or should be painful. Myself and many others tend to disagree on this and we want to avoid pain at all costs. As soon as you are in pain your body becomes tense and all the work we’ve done together will go to waste. Throughout the treatment I will make sure we discuss the pressure that’s being applied and how you are feeling about it.

For those of you that suffer from chronic pain and aching I do also have a gentle, intuitive touch so I can work with you.

Sometimes people wonder why a therapist is treating an area that they think isn't affected. Well, stubborn, mysterious pain is often caused by knots - trigger-points - in nearby muscles that don't themselves hurt (or at least not until you press on them). So, knee pain may be caused by trigger-points in the thighs, low back pain by trigger-points in the glutes, neck pain by trigger-points in the back, etc.




What payment options do you have?


You may pay by cash or card. At my Home Clinic I use SquareUK for all card payments including American Express, Visa & Mastercard.




What is your cancellation policy?


Before booking, please be aware that re-scheduled, cancelled or non-attended appointments will be charged at the full amount unless 24 hours prior notice is provided.




Can anyone have acupuncture?


Yes, but there are certain health conditions that may stop you receiving acupuncture or mean that the treatment should be used with caution. It is important to let your therapist know:

  • If you have ever experienced a fit, seizure, faint or if you have epilepsy;
  • If you have a pacemaker or any other electrical implant;
  • If you have a bleeding disorder e.g. haemophilia;
  • If you are taking anti-coagulants or any other medication;
  • If you have damage to heart valves, or have any risk of active infections;
  • If you are pregnant or trying to conceive;
  • If you have a known metal allergy – specifically to stainless steel;
  • If you have a needle phobia;
  • If you have a known infection or poor skin condition in the area to be treated;
  • If you have a deficient or weakened immune system;
  • If you have diabetes;
  • If you have low blood pressure;
  • If you have been prescribed any medicine;
  • If you have cold/flu symptoms or feel generally unwell.